Polityka zwrotu kosztów
14-Day Right of Withdrawal As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please contact us at: [your email address].
Return Conditions To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received. For hygiene reasons, opened food, treats, or supplements cannot be returned unless they are defective.
How to Return
- Contact us within 14 days of delivery to initiate a return.
- We will provide you with return instructions.
- Ship the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days to your original payment method.
Defective or Incorrect Items If you received a damaged, defective, or wrong item, please contact us immediately with a photo of the issue. We will cover return shipping and send a replacement or issue a full refund.
Non-Returnable Items
- Opened food, treats, and dietary supplements
- Live animals or plants
- Personalized or custom-made products
- Contact: petshop | zooexpert.online@gmail.com