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Last updated: July 2026

1. General These Terms of Service govern your use of the online store available at zooexpert.online, operated by Petshop, Poland. By placing an order, you agree to these terms.

2. Contact Petshop Poland Email: zooexpert.online@gmail.com Website: zooexpert.online

3. Products We reserve the right to limit quantities, discontinue products, or modify prices at any time. Product images are for illustrative purposes and may slightly differ from the actual item.

4. Ordering By placing an order, you make an offer to purchase the selected products. We will confirm your order via email. We reserve the right to cancel orders in case of pricing errors, stock unavailability, or suspected fraud.

5. Prices and Payment All prices are displayed in the store currency and include applicable taxes. We accept payment methods available at checkout. Payment is due at the time of order.

6. Shipping Orders are shipped to the address provided at checkout. Delivery times are estimates and may vary. Risk of loss passes to you upon delivery.

7. Returns and Refunds Returns are handled in accordance with our Return & Refund Policy, which forms part of these Terms. EU consumers have the right to withdraw from a purchase within 14 days of delivery without giving a reason.

8. Warranty and Liability Products are covered by the manufacturer's warranty where applicable. Petshop is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

9. Intellectual Property All content on this website (logos, images, text) is the property of Petshop and may not be reproduced without written permission.

10. Privacy Your personal data is processed in accordance with our Privacy Policy, available on our website.

11. Governing Law These Terms are governed by Polish law. Any disputes shall be subject to the jurisdiction of the competent Polish courts. EU consumers may also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

12. Changes to Terms We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date.