Polityka wysyłki

Shipping Policy

Last updated: July 2026

1. Order Processing Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Destinations We ship to addresses within Poland and across the European Union.

Delivery times are estimates and may vary due to carrier delays or high demand periods.

3. Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain value — check our current promotions.

4. Carriers We ship via trusted carriers such as InPost, DPD, and DHL. Once your order is dispatched, you will receive a tracking number via email.

5. Order Tracking You can track your order using the tracking number provided in your shipping confirmation email, directly on the carrier's website.

6. Damaged or Lost Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at zooexpert.online@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.

7. Incorrect Address Please ensure your shipping address is correct at checkout. Petshop is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Petshop | Email: zooexpert.online@gmail.com | Website: zooexpert.online